FAQs & Policies

A consultation is required for all new clients prior to starting any service and must be completed at least 48 hours prior to the start of your requested service. The initial consultation allows us to become familiar with you and your pets as well as to become familiar with your home routine and to discuss all pertinent information about your pet needs. Please allow at least 30-60 mins for the initial consultation.

Please Note: If an additional Consultation is required/or requested (due to a recent move, a new pet in household, or pets routine has changed, etc.) A $30 fee will apply for an additional 30 min consultation.

Furr Paws Only will require clients to obtain and utilize a key-storage lockbox at their place of residence for pet sitters to gain access into the clients property for the pets they’ll be caring for. Note: We don’t keep keys on file or on our person as a company.

Clients shall provide a lockbox with at least a 4-digit code that hangs from a door knob, railing or is wall mounted. The location is up to our clients, but we ask that the box is easily accessible. Note: A lockbox does not have to hang from your front door; it can be discreetly secured on a gate, fencing, piping, or electric meter, etc.

Clients may elect to provide a code of entry via garage or electronic door keypad. Clients are still required to purchase a lockbox as a secondary method of entry with a back up key inside the box to ensure that your pet sitter can access your property for scheduled services at all times should any of those two alternative methods fail.

*Custom solutions to our key storage lockbox policy may be made for pet parents that reside in apartments/condos. If your situation will not allow for a key storage lockbox, please contact us right away. (If the clients place of residence won’t allow for a lockbox to be displayed, a $25 key pick-up/return fee will apply.

Sitters will not be held responsible for any malfunction.

Furr Paws Only will not allow for clients to control the alarm system remotely via their mobile phones, tables, etc. by an app for it can delay service and entry.

Payment for your pet care services is to be paid in full on the first day that services begin. An invoice will be sent via email 24-48 hours prior to the start of service through our online portal. If payment is not received at the time of service a $25 late fee will be added to your invoice. If payment is late and is not received in full within 7 calendar days of invoice date an additional $15 late fee will be applied to the outstanding balance. If the outstanding balance is $100 or over, in addition to the $15 late fee, there will be interest charges on the total outstanding amount at the rate of 21%per annum or 3% monthly.

For New (first-time) clients , full payment is due at the Meet & Greet to book service.

We accept Cash, Checks, and all major Credit Cards as acceptable methods of payment. Credit Cards are processed through our online payment processing system. A handling fee of $30 will be charged for all returned checks regardless of the reason. In the event it is necessary to initiate collection proceeding on the account, the client will be responsible for all attorney fees and costs of collection.

Please make Checks payable to: Furr Paws Only

Please realize you are booking our time, and we may therefore turn away other business to reserve time for you. 

*Any cancellation made, regardless of the reason, will result in a cancellation fee based on 25% of your total booking cancelled.  No Exceptions!

*A cancellation made less than 24 hours of the scheduled visit(s) requires a cancellation fee equal to the full amount of pet sitting visits canceled. No Exceptions!

If you return early, we may not be able to recover that time with a new booking, so we offer no refunds or credits for early returns.

Last minute things happen and we will do our best to assist you with your needs. Because schedules need to be revised and shuffled to accommodate last minute requests, a $25 last minute booking fee will be applied to a reservation/or request scheduled less than 24 hours.

For the safety of our staff, your four-legged loved ones, and your home, no other person should be permitted in your home nor care for your pets during the service period. Failure to comply will result in a breach of contract. Please notify Furr Paws Only if others (Housekeepers, Maintenance/or Repairman, Gardener’s, etc.) will have access to your home during your absence. Please Note: If anyone else has access to your home while the scheduled service is being performed, “Furr Paws Only” can assume no liability for any damages or losses to your home or pet.

NO Job Sharing

If a client requests that a third party will be sharing the responsibilities of pet care with us, WE WILL NOT DO IT! For the pets’ health and safety, liability reasons and to not complicate the pets care/service, we will “not job share”. If we find out that is going on while the service is being performed, we will cancel service immediately.

In the event that Furr Paws Only is required to employ a locksmith to gain entry into a client’s premises due to malfunction of a lock or failure of the client to provide a working key, it is the clients responsibility to reimburse for all costs incurred. The client expressly gives Furr Paws Only the authority to employ a locksmith on the clients behalf in the event of aforementioned occurrences.

1.) Log into your account (If you don’t currently have one, please let us know), 2.) Click on the box titled “Scheduling”, then click on “+Request New Service”, 3.) Select Dates of Service (Multiple days or Single Day), 4.) Select pets for service, 5.) Select a service, 6.) Select preferred time block for each visit, 7.) If needed, please leave additional details for us, 8.) Review your requested services, and if needed add more, if not submit request. (Please note that a requested service should not be considered final until approved by us.)

There is a minimum requirement that dogs be visited at least twice per day and cats along with any other species at least once per day (every 24 hours) when the pet sitting service option is selected.

Please Note: The amount of visits required per day will depend upon the pets needs, therefore will differ among each household.

Watering plants is part of our pet sitting service and is included at no charge. We do our very best to follow our client’s instructions for the plants, but it’s ultimately not our fault if they’re wilted when the client returns home. We will water and care for them the best we can.

If weather conditions don’t allow for us to complete the full visit outdoors due to extreme heat or cold, we may shorten the dog walk/or visit with other activities, and complete the remainder of the visit indoors.  A visit will never be cut short.

Office Hours: 8 AM-5 PM (Mon-Fri)

Pet Care Service Hours: 6 AM-8 PM (Mon-Sun)

Email: Info@furrpawsonly.com

Phone: (818) 802-7752

Address: P.O. Box 11016 Burbank, CA 91510

Emails and phone calls will be returned promptly between the office hours of 8:00AM-5:00PM.

Should you reach us after hours we will return your phone call and email during the next business day between the office hours of 8:00AM-5:00PM